How long does it take to receive service after I have placed an order?

This depends on whether your address is in an area that is already serviceable or accepting orders. If your address is in a serviceable district, once we have received your order we will send your information to our construction team. They will run a line of fiber directly to your house in preparation for your service. This can take 2-4 weeks. Once we hear from them that your home is “fiber ready” we will email you to schedule your installation.  If your address is in a district we are accepting orders from, we are waiting for that district to reach its order goal before adding it to our construction schedule and building the network. How long that takes depends on how quickly people that have signed up for service complete their order for service. Once you have placed your order, you will receive a follow up email, letting you know the status of your district and order.

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