You’re tired. It’s 6pm on a Wednesday, and the dog needs a walk, someone (maybe you) has misplaced a soccer cleat, and the bills need to be paid, and someone calls saying, “Hey! This is Gavin from Greenlight Networks! We are discontinuing our fiber internet service in your area. Don’t worry, we’re here to offer you a warm handoff to our partner, BeanBeanBoop Internet Services International. All you need to do is cancel your account with Greenlight in the portal, and give us all your personal information to get you set up with BeanBeanBoop! You have to move quickly, because we’ll be ending service on your block TOMORROW!!!”
You’re holding the phone in one hand, and dinner in the other, and you remember something in the news about Greenlight Networks doing something with someone. A joint venture? A merger? An acquisition? Maybe this is it. And then you follow their instructions.
Oops, you just fell for the scam.
Scammers prey on our physical and emotional fatigue, use REAL news stories to confuse us, and use urgency make you not do your homework. Scams are based in psychology and social engineering, so don’t feel bad if you have or think you could be caught up in their tactics.
What I do if you think someone is pretending to represent Greenlight Networks?
Slow down. Breathe. You are in control.
The good news is a scammer always wants YOU to do something. Resist the urge to react, and instead, reclaim control of the interaction.
How can I take precautions against scams?
Hang up, search a DIFFERENT number for Greenlight Networks than the one they called from and give that number a try. Talk to the concierge customer service about what you heard from the other person. They will be able to access your account and determine if this was their colleague, or an impostor. All our local customer service numbers are available on our website here Support – Greenlight Networks
If you’re meeting someone at your door, do the same! You can always ask to see their Greenlight Networks identification card, which most staff carry on a Greenlight Networks kelly green lanyard. You can always thank the door-to-door team member for the information, and contact Greenlight Networks through a different avenue, including through the customer portal, our contact us form on the website, or give us a call!
Check who is sending that email! Our team will always use the email “Sales@greenlightnetworks.com.” Make sure you check each section of the sender, including the “.com” to ensure it’s the real deal!
How will I know if it's Greenlight Networks?
We won’t call and offer you a new bundle, subscription, or package. We partner with MyBundle for any streaming, and don’t offer subscription services, but good old monthly service like back in the day.
We won’t ask you to act quickly! We know everyone needs time to process, and every household and family makes decisions differently. Our promotions for new offers run for a month at least! So, if you’re thinking of switching to Greenlight Networks, take your time.
We won’t transfer you to another service provider. As we incorporate other companies into the Greenlight Networks brand, you may become one of us, but we’ll make sure you have plenty of warning before we change our brand!
Here are some quick answers to questions we've heard before!
Did Greenlight Networks send me that text?
It’s always safe to check, but if you recently interacted with Greenlight Networks, there is a chance we are just following up with you to help ensure your questions are answered.
How did Greenlight Networks get my information?
You share it with us! You may have chatted with a community outreach coordinator, our door-to-door team, or checked your availability for service online.
If someone calls me pretending to be Greenlight Networks, does that mean you had a data breach?
No! Most scammers are making guesses and just getting lucky sometimes! They are most likely calling your neighbors with the same script, even if your neighbors aren’t Greenlight Networks customers!
