The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions:

Executive Assistant

We are actively recruiting for an Executive Assistant to join our growing team in this newly created role. This position will provide day to day administrative support for our CEO and our CFO as well as act as a resource for the leadership team. This position is ideal for someone with high attention to detail be a problem solver, and an independent thinker with a professional demeanor.

Essential Job Functions include:

  • Manage coordination of meetings, events and company wide functions
  • Manage day to day facilities functions including liaison with property management, managing supply inventories and point of contact for issues needing resolution
  • Administrative support for special projects across departments as needed
  • Executive administrative support for CEO and CFO including calendar management, meeting planning, handling correspondence and related administrative work to support the executive office
  • Oversight and management of facilities and office equipment (printers, copiers etc.)
  • Assist with the preparation of presentation materials & agenda development for meetings both internally and externally
  • Provide administrative support to leadership team as needed
  • Assist with Contract management and organization of contracts

Required Skills & Experience:

  • Minimum five years’ experience in an administrative role supporting senior level management
  • Direct experience managing multiple calendars and meeting planning
  • Event coordination experience highly desirable
  • Proficiency with MS office suite, including excel and PowerPoint
  • Comfort in a fast-paced startup environment where priorities can shift quickly, and responsibilities are broad
  • Ability to exercise discretion and maintain confidentiality at all times
  • Strong organizational skills and high attention to detail a must
  • Ability to provide support for highly productive teams and allowing them to remain focused
  • Care for company culture and how to support it as a company grows
  • Two-year degree highly desirable

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Executive Assistant  opening in the subject header.

Marketing Intern

Greenlight Networks, headquartered in Rochester NY is actively recruiting for a Marketing focused intern to join our small marketing team supporting a wide variety of marketing projects focused on driving brand recognition and customer acquisition:

  • Represent Greenlight at community events promoting Greenlight internet services
  • Work with marketing data to target Greenlight customers and provide outreach to those areas via distribution of marketing literature such as door hangers and yard signs and other communications
  • Write content for social media and investigate other marketing channels to promote Greenlight product
  • Execute on marketing campaigns such as email, direct mail and social media campaigns
  • Support marketing team administratively as needed

Skill set needed

  • High energy and willingness to learn
  • Pursing a college degree in Marketing or related field
  • High level of professionalism and ability to interact well with the public
  • Strong writing skills
  • Knowledge of Microsoft word and excel
  • Familiar with concepts of social media marketing
  • Ability to work nights and weekends as business dictates
  • Familiarity with different streaming media outlets such as netflix, hulu etc
  • Valid NYS Drivers license

We expect this position to average around 25 hours a week and will discuss schedules in an interview

Outside Fiber Technician

As our Outside Fiber Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Outside Fiber Tech opening in the subject header.

EASEMENT SPECIALIST-BUFFALO

Greenlight Networks, the fastest fiber to the home provider is expanding into Buffalo. We are actively recruiting for an Easement Specialist to join our team as one of the first employees in Buffalo. Be an integral part of building out our network by facilitating the execution of easements and other required documents necessary to carry out fiber construction activities that will allow us to bring to Buffalo the best internet experience!

Essential Job Functions

  • Approach property owners for Easement requests to access utility poles as needed.
  • Represent and participate in events involved in educating potential customers on Greenlights product and process
  • Assists with process and data management for Joint Use contracts, Easements, Leases, Rights-of-Way.
  • Inform internal team of easement statuses and associated timelines, tracking individual progress against set goals to ensure deadlines are met
  • Assists department with related invoice processing, and ensure proper processes, approvals and records are maintained.
  • Participate as active contributor to cross functional internal teams to help drive clear decision making in the buildout of our network

Knowledge, Skills and Abilities

  • Ability to manage processes and deliverables associated with multiple projects.
  • Display Excellence in oral and written communication skills.
  • Ability to effectively establish working relationships with outside entities for the purpose of executing Greenlight’s business needs.
  • Demonstrate Collaboration skills internal and external parties to achieve company goals and objectives.
  • Skill in operating personal computer, MS Office products, Google Earth and various software packages and Web-based products.
  • Use of Respectful communication with co-workers and business contacts in a professional manner.
  • Ability to manage multiple projects with minimal supervision.

Education and Experience

  • Associate degree or Two years of equivalent experience in the Telcom Industry.
  • Track record of success succeeding in a deadline driven environment
  • Prior sales experience and / or real estate experience desirable
  • Experience and/or knowledge of permit processing and/or telecommunications, construction, and/ or public utility industry experience highly desirable
  • Must have valid New York State Drivers License

Please apply directly online by submitting your resume to careers@greenlightnetworks.and Specify Easement Specialist – Buffalo in the subject line heading

CUSTOMER SUPPORT CONCIERGE-ROCHESTER

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

Essential Job Functions include:

  • Responding to inquiries from customers and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email & chat.
  • Compile and maintain all necessary documentation on customer interactions.
  • Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Perform other duties as assigned.
  • The ability to manage multiple tasks within a fast-paced environment.

Required Skills & Experience:

  • Strong PC hardware and software skills.
  • Home networking experience is beneficial.
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal. Bilingual skills beneficial.
  • Ability to work well with others and independently.
  • Attention to detail.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.

Job Type: Full-time

Required education:

  • Associates degree or equivalent experience highly preferred

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.

FIBER ENGINEER

Greenlight Networks’ Fiber Engineer is responsible for the design and engineering of optical fiber networks to service Greenlight Networks’ customers.  The Fiber Engineer is responsible for designing fiber network designs including fiber routes, fiber splice closure locations, underground conduit design, and vault/handhole locations using fiber management systems to deliver Passive Optic Networks (PON) to new Greenlight Networks districts.   The Fiber Engineer reports to the Fiber Design Manager.  The specific position responsibilities are outlined as follows:

Essential Functions

  • Work with team of Fiber Engineers, Outside Plant Engineers and Fiber Design Specialists to plan and design fiber network infrastructure.
  • Conduct initial constructability review in accordance with project specifications
  • Adhere to standard processes and toolsets/databases for the detailed design of optical fiber plant, physical route planning and mapping
  • Ensures that all fiber optic databases are up to date with as-built plant information
  • Ability to utilize design tools and fiber optic databases to locate, troubleshoot and assist fix agents during critical network events
  • Delivering of work packages including fiber network design, underground conduit design, and fiber splicing design

Required

  • Minimum two years work experience in telecommunications arena with an understanding of network design, guides and standards.
  • Knowledgeable in state county, and municipal permits and easements preferred
  • Direct, hands-on experience with optical fiber network design, fiber splicing, planning, and implementation preferred
  • Understanding of Rights of Way, private easements, existing utilities (water sewer, gas, poles, etc.) preferred
  • Proven planning and organization skills in a dynamic and high growth work environment
  • One to five years of experience in telecom, fiber network design or outside plant construction preferred
  • In-depth understanding of GIS and fiber design/management tools such as Bentley Fiber, Lode Data, Vetro, ArcGIS, OSP Insight, 3-GIS, or QGIS preferred
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Must be able to read, create, and interpret fiber design documents, construction diagrams, as-built diagrams and Method of Procedures (MOPs)
  • Familiarity with outside communications plant design/construction best practices and standards
  • Valid driver’s license
  • Demonstrates strong ethics, high accountability, and lives the Greenlight Networks Values.
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company
  • Bachelor’s degree in engineering, or a related field highly desirable

Please apply directly online by submitting your resume to careers@greenlightnetworks.com  for immediate consideration.

FIBER INTERNET PRODUCT MANAGER

Greenlight Networks, the fastest fiber-to-the-home provider is actively recruiting for a Product Manager to support our fiber to the home (FTTH) Internet service for primarily residential but also small businesses and MDUs. The Internet Product Manager is responsible for delivering the best Internet experience for Greenlight customers to work, play and live without limits. This position will manage the product lifecycle including offer creation, pricing strategy, distribution channels, partnership opportunities and ongoing product support.

Responsibilities include strategic and tactical planning, product recommendations, pricing support, offer creation and product promotion. This includes analyzing product/offer results, industry and competitive trends to ensure that Greenlight is planning for and incorporating critical technologies, processes and partnerships, in addition to day-to-day support and product performance.

Essential Job Functions:

  • Lead all product initiatives including ensuring enhancements are developed, implemented and managed. Manage the lifecycle of the product including offers, retention and product integrity.
  • Drive product performance to meet company KPIs, budget and forecast targets. Manage product P&L and ARPU.
  • Develop and manage product roadmap to determine product feature enhancements and strategic direction.
  • Monitor and assess impact of market, technologies, product and competitive trends and incorporate into product roadmap, product positioning and related activities.
  • Manage product promotions, offers and changes including speed increases.
  • Advance Greenlight’s cord cutting efforts through partnership, referral and product-related opportunities.
  • Analyze base and prospects to identify opportunities and risks to pricing strategy.
  • Develop partnerships for related services include streaming services, routers, OTA products, and additional channels of distribution. (Includes managing company’s Amazon storefront)
  • Keep abreast of emerging trends around including WIFI, 5G, wholesale, SMB, MDU, etc. and make appropriate recommendations to leadership regarding opportunities.
  • Coordinate with finance, customer care and engineering – work closely with Marketing, Engineering, Customer Support and all cross-functional teams to manage product and ongoing support.
  • Manage product across all markets.

Knowledge Skills and Abilities:

  • In depth knowledge of Broadband products and technologies
  • Knowledge of or experience with cord cutting and related OTT services
  • Experience in product management, developing product roadmaps, offers, business cases, project management and accountability for delivering against business goals and objectives.
  • Must be able to multi-task in a fast-paced environment.
  • Ability to prioritize and make decisions based upon market needs, competitive situations and ROI
  • Detail-oriented, self-motivated, proactive, and results-driven
  • Excellent communication skills and ability to collaborate and build relationships
  • Must have strong analytical, reporting and organizational skills.
  • Proficient at using Microsoft Excel, PowerPoint, Word & Outlook, Google Docs.

Education and Experience

  • 5 years of Internet, telecommunications and/or product management/marketing experience
  • Bachelor’s Degree in related field

Please apply directly online by submitting your resume to careers@greenlightnetworks.com  for immediate consideration.

PERMITS AND ATTACHMENTS ANALYST

PERMITS AND ATTACHMENTS ANALYST

Greenlight Networks is currently recruiting for (2) Permits and Attachments Analysts to join our growing team: This critical role will provide assistance, facilitate, coordinate, and track Joint Use and Permitting activities and facilitate the execution of Joint Use Contracts, Easements, Leases, Rights-of-Way Agreements, Permits and other required documents necessary to carry out fiber construction activities. Will assists in managing and tracking make ready costs compared to budget and proactively work to establish relationships with permitting entities and pole owners. Other responsibilities include maintaining and tracking pole attachment records by pole owner for annual budget forecasting. Activities will include oversight of make ready activities including third party requests, joint use ride outs and field verification of work completion.

Essential Job Functions

  • Assists Engineering Department with all facets of joint use and permitting processing for fiber installations.
  • Completes purchase requisitions for applications, permits, licensing, and make-ready work. Reviews final invoices for accuracy, addressing discrepancies with the vendor.
  • Take Ownership for the coordination of make ready engineering requests.
  • Identifies barriers to application and license approval, keeping relevant parties informed, and troubleshooting resolutions to decrease delays and/or expenses.
  • Assists with process & data management for Joint Use, Easements, Leases, Rights-of-Way.
  • Attend meetings with Municipalities, County agencies, DOT’s, joint pole/structure owner(s), Railroads, and other 3rd party agencies.
  • Inform internal team of permit statuses and associated timelines.
  • On occasion work in an outdoor environment to collect field data that supports the engineering and design of fiber optic cable facilities. This will include measurements of attachment heights, span distances, pictures, etc using the IKE GPS

Knowledge, Skills and Abilities

  • Ability to manage processes and deliverables associated with multiple projects.
  • Proficiency with Excel – Pivot Tables, V-look up ability mandatory
  • Display Excellence in oral and written communication skills.
  • Ability to effectively establish working relationships with outside entities for the purpose of executing Greenlight Networks’ business needs.
  • Ability to prioritize workload under constant changing conditions
  • Demonstrate Collaboration skills internal and external parties to achieve company goals and objectives.
  • Skill in operating personal computer, MS Office products, Google Earth, IKE GPS and various software packages and Web-based products.
  • Use of Respectful communication with co-workers and business contacts in a professional manner.
  • Ability to manage multiple projects with minimal supervision.
  • Ability to drive to local agencies to drop off and pick up permit packages
  • Experience with the National Joint Utilities Notification System (NJUNS) a plus
  • Knowledge of pole attachment design including NESC requirements is a plus

Education and Experience

  • Associate’s Degree or Two years of equivalent experience in the Telecom Industry.
  • Knowledge of working with government agencies, jurisdictions, and Right of Way.
  • 12 months experience in permit processing and/or telecommunications, construction, and/ or public utility industry ideal

Please apply directly online by submitting your resume to careers@greenlightnetworks.com  for immediate consideration.

FIBER INSTALLATION TECHNICIAN

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!