The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions:

FIBER INTERNET PRODUCT MANAGER

Greenlight Networks, the fastest fiber-to-the-home provider is actively recruiting for a Product Manager to support our fiber to the home (FTTH) Internet service for primarily residential but also small businesses and MDUs. The Internet Product Manager is responsible for delivering the best Internet experience for Greenlight customers to work, play and live without limits. This position will manage the product lifecycle including offer creation, pricing strategy, distribution channels, partnership opportunities and ongoing product support.

Responsibilities include strategic and tactical planning, product recommendations, pricing support, offer creation and product promotion. This includes analyzing product/offer results, industry and competitive trends to ensure that Greenlight is planning for and incorporating critical technologies, processes and partnerships, in addition to day-to-day support and product performance.

Essential Job Functions:

  • Lead all product initiatives including ensuring enhancements are developed, implemented and managed. Manage the lifecycle of the product including offers, retention and product integrity.
  • Drive product performance to meet company KPIs, budget and forecast targets. Manage product P&L and ARPU.
  • Develop and manage product roadmap to determine product feature enhancements and strategic direction.
  • Monitor and assess impact of market, technologies, product and competitive trends and incorporate into product roadmap, product positioning and related activities.
  • Manage product promotions, offers and changes including speed increases.
  • Advance Greenlight’s cord cutting efforts through partnership, referral and product-related opportunities.
  • Analyze base and prospects to identify opportunities and risks to pricing strategy.
  • Develop partnerships for related services include streaming services, routers, OTA products, and additional channels of distribution. (Includes managing company’s Amazon storefront)
  • Keep abreast of emerging trends around including WIFI, 5G, wholesale, SMB, MDU, etc. and make appropriate recommendations to leadership regarding opportunities.
  • Coordinate with finance, customer care and engineering – work closely with Marketing, Engineering, Customer Support and all cross-functional teams to manage product and ongoing support.
  • Manage product across all markets.

Knowledge Skills and Abilities:

  • In depth knowledge of Broadband products and technologies
  • Knowledge of or experience with cord cutting and related OTT services
  • Experience in product management, developing product roadmaps, offers, business cases, project management and accountability for delivering against business goals and objectives.
  • Must be able to multi-task in a fast-paced environment.
  • Ability to prioritize and make decisions based upon market needs, competitive situations and ROI
  • Detail-oriented, self-motivated, proactive, and results-driven
  • Excellent communication skills and ability to collaborate and build relationships
  • Must have strong analytical, reporting and organizational skills.
  • Proficient at using Microsoft Excel, PowerPoint, Word & Outlook, Google Docs.

Education and Experience

  • 5 years of Internet, telecommunications and/or product management/marketing experience
  • Bachelor’s Degree in related field

Please apply directly online by submitting your resume to careers@greenlightnetworks.com  for immediate consideration.

OUTSIDE PLANT ENGINEER

Position Scope and Overview

Greenlight Networks’ Outside Plant Engineer coordinates with Engineering, Pre-Construction and Construction Management through all phases of an outside plant build to ensure that outside plant builds are completed as designed.  This includes all outside plant jobs involving the installation, removal or rearrangement of outside plant facilities.  The Outside Plant Engineer verifies that preliminary fiber designs can be built as designed by conducting ride-outs during pre-construction phase. During the build phase, the Outside Plant Engineer acts as a liaison between Construction Field Managers and Engineering to answer questions from the contractors on designs.   Upon build completion, the Outside Plans Engineer coordinates with Construction Field Managers and contractors to verify build completion was per design and obtains as-built documents for entry into the Fiber optics databases.  The Outside Plant Engineer reports to the Fiber Design Manager.  The specific position responsibilities are outlined as follows:

Essential Functions

  • Coordinates with Fiber Engineers to verify preliminary designs against real-world conditions of the build area
  • Perform OSP Ride-out Activities, including preliminary design pole verification, parcel verification, design verification, utility verification, identify routing obstacles, aerial to underground percentage verification
  • Coordinate with Pre-Construction for permitting and work with Engineering to adjust the design and approach as necessary
  • Conduct site surveys
  • Locate fiber optic cables
  • Help to develop accurate fiber construction estimates
  • Conduct walkouts with contractors of completed construction to inspect completed work for accuracy, adherence to Greenlight Networks’ standards and quality
  • Coordinates with Construction Field Managers to obtain and verify as-built documentation from contractors

Required

  • Four-year related degree
  • GIS experience preferably in the telecommunications industry related to project design OSP Engineering
  • Six years of experience in telecom, fiber network design or outside plant construction
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience preferred
  • Strong organizational skills and ability to multi-task
  • In-depth understanding of GIS and fiber design/management tools such as Bentley Fiber, Lode Data, Vetro, ArcGIS, OSP Insight, 3-GIS, or QGIS preferred
  • Thorough understanding of Rights of Way, private easements, existing utilities (water sewer, gas, poles, etc.)
  • Knowledgeable in state and municipal permits and easements
  • Must be able to interact with coworkers, customers, municipalities, Telco Engineers, and contractors to acquire Outside Plant Records records, assessor maps, map info, and construction prints
  • Experience reading blueprints, conduit prints, and floor plans
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Valid driver’s license
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company

Please apply directly online by submitting your resume to careers@greenlightnetworks.com  for immediate consideration.

FIBER INSTALLATION TECHNICIAN

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!