The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions

FIBER INSTALLATION TECHNICIAN

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

 

Please send your resume and cover letter to: careers@greenlightnetworks.com.

BUSINESS SERVICES COORDINATOR

We are excited to provide Rochesterians the best GIG in town and are looking to put a face on the team to deliver on that promise.  Let’s connect our community to a universe of unlimited possibilities, creating spark.

As our Business Coordinator, you are the foundation for the business sales team providing back end support to drive a seamless sales process for our customers and profitability for the business.

What you’ll be doing:

  • Work cross functionally to provide operational support to business sales organization to ensure a seamless customer onboarding experience.
  • Relationship liaison for business customers, responding to requests, service installations and follow ups and emerging needs identification.
  • Develop business proposals, contracts, and SLA’s ensure all proposals are accurate and complete
  • Create messaging and marketing collateral targeting for small businesses and Multi-Dwelling Units.
  • Receive, prequalify and disseminate sales leads and track ensuring follow through.
  • Support business sales in territory and lead assignment.
  • Responsible for all duties pertaining to order fulfillment. Including order review, order approval, order entry into Freshdesk, creation of project sites and successful, timely installations.
  • Analyzes, researches, resolves, refers and follows-up on customer complaints regarding billing, credits and service(s) in an expedient and professional manner. Acts as a coordinator among different departments and personnel to resolve customer complaints as necessary.
  • Handles processing service orders, call monitoring, and escalations from business sales manager and takes customer phone calls as necessary.
  • Responsible for analyzing reports and project sites to ensure service orders are on track for completion on desired due date.
  • Collaboratively assists departmental sales manager and communicates status of current events within the department.
  • Flexibility to pick up additional duties as required.

What we’re looking for….

  • Previous experience working in a business sales support capacity
  • Experience working with CRM systems
  • Proficiency with MS office (excel, word, Power Point)
  • Ability to articulate previous experience managing processes working cross functionally
  • Ability to effectively collaborate with a diverse range of people
  • Am entrepreneurial spirit; goal oriented and target driven
  • Passion for technology and the internet
  • Ability to be a proactive problem solver and work collaboratively to drive business results
  • Bachelor’s degree or equivalent practical experience

Please send your resume and cover letter to: careers@greenlightnetworks.com.

NETWORK TECHNICIAN

Greenlight Networks, the ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second, is actively recruiting to add a Network Technician to our growing team.  This position is an integral part of our network operations team ensuring the highest level of customer experience is exceeded. Specific responsibilities include but not limited to:

  • Assisting with outage management and recovery
  • Handle customer escalations of a technical nature
  • Liaison with engineering team network team to provide maintenance and support optimization opportunities
  • Work as a support mechanism for new district cut overs or roll outs
  • Oversight of provisioning devices in preparation for home installation
  • Monitoring of alarms and record maintenance of maintenance and activities
  • Coordination of services with contractors as well as MDU customers

What we are looking for:

  • Ideally two years’ experience working in a networking (NOC) environment
  • Ability to demonstrate thorough knowledge of home network and architecture
  • Familiarity with ISP field operations infrastructure
  • Understanding of command prompts a plus
  • Experience and understanding of network equipment such as routers and switches
  • Proficiency with excel and ability to manipulate data
  • Database experience helpful

Please send your resume and cover letter to: careers@greenlightnetworks.com.

CUSTOMER SUPPORT CONCIERGE

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

Essential Job Functions include:

  • Responding to inquiries from customers and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Perform other duties as assigned.

Required Skills & Experience:

  • Strong PC hardware and software skills.
  • Home networking experience is beneficial.
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Attention to detail.
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.

Job Type: Full-time

Required education:

  • Associates degree or equivalent experience highly preferred

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.