Careers

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.  Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

 

Position: Customer Support Concierge

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

Essential Job Functions include:

  • Responding to inquiries from customers and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Perform other duties as assigned.

Required Skills & Experience:

  • Strong PC hardware and software skills.
  • Home networking experience is beneficial.
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Attention to detail.
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.

Job Type: Full-time

Required education:

  • High school or equivalent

We are an equal opportunity employer m/f/d/v.

 

Position: Fiber Design Specialist

Position Scope and Overview

Greenlight’s Fiber Design Specialist is responsible for maintaining the company’s GIS based fiber management software.  This includes preparing GIS data for use, cleaning up data input by other users, creating construction maps, creating splice plans, and processing as-builts.  Construction maps and splice plans will involve collaboration with our Fiber Construction Engineers.  The Fiber Design Specialist will occasionally be asked to complete other GIS based tasks.

The specific position responsibilities are outlined as follows:

Qualifications & Essential Functions

  • Prior GIS experience.
  • Work with Fiber Engineers, Outside Plant (OSP) construction crews, to design fiber infrastructure as well as create splice packages, BOM, and as-builts
  • Identify, document and potentially automate method for acquiring needed utility base layers for new markets and importing it into fiber management system
  • Audit and Import all of greenlights existing infrastructure and information including cable, splice cases, fiber splices, equipment and homes served

Required Skills & Experience

  • Bachelor’s Degree or 5 years in telecommunication industry related to project design and OSP Engineering
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience preferred
  • Attention to detail
  • Strong organizational skills and ability to multi-task
  • Proficiency in Lode Data/3GIS or similar, base mapping, GIS layering, or a willingness to learn how a fiber-optic network is designed and functions
  • Thorough understanding of Rights of Way, private easements, existing utilities (water sewer, gas, poles, etc)
  • Knowledgeable in state and municipal permits and easements
  • Must be able to interact with coworkers, customers, municipalities, Telco Engineers, construction forces to acquire OSP records, assessor maps, map info, and construction prints
  • Experience reading blue prints, conduit prints, and floor plans
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Valid driver’s license
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company
  • Position is based in the 1255 University Avenue, Rochester, NY office with business hours of 8am-5pm Monday-Friday except Holidays

We are an equal opportunity employer m/f/d/v.

Qualified applicants are invited to submit their resume to careers@greenlightnetworks.com

 

Position: FIBER CONSTRUCTION ENGINEER

Position Scope and Overview

Greenlight’s Fiber Construction Engineer is responsible for the design and construction of new Greenlight Districts.  The successful candidate will learn, standardize, and engineer Greenlight Networks’ fiber-optic networks.  We seek candidates with experience and fundamental knowledge of outside plant such as running cable, strand, conduit and splicing for fiber optics.  An understanding of make ready and a thorough understanding of outside plant telecom, the individual will not only create new designs into the mapping system, but will be utilized to input all of Greenlight’s existing network and fiber down to the fiber and splitter detail.  In this role, the Fiber Engineer  will work directly with the Fiber Design Specialist as well as the outside plant construction crew to create designs, splice packages that will be used to construct Greenlight’s Internet Service.  The Fiber Engineer also works closely with our operations team to insure a successful launch of the Greenlight District.

The specific position responsibilities are outlined as follows:

Qualifications & Essential Job Functions

  • Design and engineer the network infrastructure for new Greenlight Districts using PON (Passive Optical Networking).
  • Identify and assist in the process of acquiring easements, permits, and licenses
  • Assist and communicate with utilities
  • Oversee and manage contract construction labor
  • Assist with establishing and coordinating site access, splicing, repairs, and cut-over schedules with customers and contractors
  • Provide network builds and capital expenditure budgets
  • Update project management tools on a regular basis to ensure timely project completion
  • Collect and verify as-builts
  • Assist with tracking of make-ready bills and applications
  • Work with Network Operations Center to facilitate maintenance issues and restoration of outages
  • Manage multiple projects simultaneously
  • Design, draft, & redline fiber layout as it pertains to his/her projects using Greenlight’s CAD department and Fiber Design Tools such as 3-GIS

Required Skills & Experience

  • Bachelor’s Degree or 5 years in telecommunication industry related to project design and Outside Plant Engineering
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience required
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Understand Optical Time Domain Reflectometer results
  • Understand splicing procedures
  • Must possess a valid driver’s license and safe driving record
  • Ability to manage capital and operational budgets
  • Must possess extensive knowledge of outside plant construction, local, state and utility rules and regulations governing the construction and maintenance of the network
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company

We are an equal opportunity employer m/f/d/v.
Qualified applicants are invited to submit their resume to careers@greenlightnetworks.com