The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions:

PERMITS AND ATTACHMENTS ANALYST

Greenlight Networks is currently recruiting for (2) Permits and Attachments Analysts to join our growing team: This critical role will provide assistance, facilitate, coordinate, and track Joint Use and Permitting activities and facilitate the execution of Joint Use Contracts, Easements, Leases, Rights-of-Way Agreements, Permits and other required documents necessary to carry out fiber construction activities. Will assists in managing and tracking make ready costs compared to budget and proactively work to establish relationships with permitting entities and pole owners. Other responsibilities include maintaining and tracking pole attachment records by pole owner for annual budget forecasting. Activities will include oversight of make ready activities including third party requests, joint use ride outs and field verification of work completion.

Essential Job Functions

  • Assists Engineering Department with all facets of joint use and permitting processing for fiber installations.
  • Completes purchase requisitions for applications, permits, licensing, and make-ready work. Reviews final invoices for accuracy, addressing discrepancies with the vendor.
  • Take Ownership for the coordination of make ready engineering requests.
  • Identifies barriers to application and license approval, keeping relevant parties informed, and troubleshooting resolutions to decrease delays and/or expenses.
  • Assists with process & data management for Joint Use, Easements, Leases, Rights-of-Way.
  • Attend meetings with Municipalities, County agencies, DOT’s, joint pole/structure owner(s), Railroads, and other 3rd party agencies.
  • Inform internal team of permit statuses and associated timelines.
  • On occasion work in an outdoor environment to collect field data that supports the engineering and design of fiber optic cable facilities. This will include measurements of attachment heights, span distances, pictures, etc… using the IKE GPS.

Knowledge, Skills and Abilities

  • Ability to manage processes and deliverables associated with multiple projects.
  • Display Excellence in oral and written communication skills.
  • Ability to effectively establish working relationships with outside entities for the purpose of executing Greenlight’sbusiness needs.
  • Demonstrate Collaboration skills internal and external parties to achieve company goals and objectives.
  • Skill in operating personal computer, MS Office products, Google Earth, IKE GPS and various software packages and Web-based products.
  • Use of Respectful communication with co-workers and business contacts in a professional manner.
  • Ability to manage multiple projects with minimal supervision.
  • Ability to drive to local agencies to drop off and pick up permit packages
  • Experience with the National Joint Utilities Notification System (NJUNS) a plus
  • Knowledge of pole attachment design including NESC requirements is a plus

Education and Experience

  • Associate’s Degreeor Two years of equivalent experience in the Telcom Industry.
  • Knowledge of working with government agencies, jurisdictions, and Right of Way.
  • 12 months experience in permit processing and/or telecommunications, construction, and/ or public utility industry.

 

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Network Technician opening in the subject header.

EASEMENT SPECIALIST

Greenlight is currently seeking an Easement Specialist to join our growing team This critical role is responsible for facilitating the execution of easements and other required documents necessary to carry out fiber construction activities to support the growth of the business.

Essential Job Functions

  • Approach property owners for Easement requests to access utility poles as needed.
  • Represent and participate in events involved in educating potential customers on Greenlights product and process
  • Assists with process and data management for Joint Use contracts, Easements, Leases, Rights-of-Way.
  • Inform internal team of easement statuses and associated timelines, tracking individual progress against set goals to ensure deadlines are met
  • Assists department with related invoice processing, and ensure proper processes, approvals and records are maintained.
  • Participate as active contributor to cross functional internal teams to help drive clear decision making in the buildout of our network

Knowledge, Skills and Abilities

  • Ability to manage processes and deliverables associated with multiple projects.
  • Display Excellence in oral and written communication skills.
  • Ability to effectively establish working relationships with outside entities for the purpose of executing Greenlight’s business needs.
  • Demonstrate Collaboration skills internal and external parties to achieve company goals and objectives.
  • Skill in operating personal computer, MS Office products, Google Earth and various software packages and Web-based products.
  • Use of Respectful communication with co-workers and business contacts in a professional manner.
  • Ability to manage multiple projects with minimal supervision.

Education and Experience

  • Associate’s Degree or Two years of equivalent experience in the Telcom Industry.
  • Track record of success succeeding in a deadline driven environment
  • Prior sales experience and / or real estate experience desirable
  • 12 months experience in permit processing and/or telecommunications, construction, and/ or public utility industry highly desirable

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Network Technician opening in the subject header.

CUSTOMER SUPPORT CONCIERGE

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

What you’ll be doing:

  • Responding to inquiries from customers via the phone and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Providing clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Working collaboratively as part of a team to ensure team goals and company goals are met and/or exceeded
  • Perform other duties as assigned.

What we are looking for:

  • Strong PC hardware and software skills.
  • An understanding of home networking
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Ability to succeed in a metrics driven environment
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.
  • 2+ years preferred in a customer service and/or technical support role.
  • Verified history of punctual and reliable attendance.
  • Associates degree or equivalent experience highly preferred

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.

FIBER INSTALLATION TECHNICIAN

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!