The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions:

FIBER TECHNICIAN

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

 

 

Please send your resume and cover letter to: careers@greenlightnetworks.com.

FIBER OPTIC SPLICER

Greenlight Networks, the ultra-high-speed, broadband service provider is actively recruiting for is a Fiber Optic Splicer to join our rapidly expanding organization. This role will be an integral part of our operations team allowing us to deliver the best internet experience to our customers by providing unparalleled installation and repair services.

Essential Duties and Responsibilities:

  • Installation of fiber optic cable in new and existing conduit.
  • Terminate, test, troubleshoot and maintain fiber optic networks.
  • Maintenance of fiber records throughout each project as well as complete weekly paperwork, such as time sheets and vehicle inspection reports.
  • Will require significant time doing manual labor functions, walking on uneven ground, working in tight spaces and in general, being overall physically demanding.
  • Must be able to perform heavy physical work and perform duties in a safe and efficient manner.
  • Comply with proper safety standards/ procedures and work practices according to OSHA standards, Greenlight Networks and/or the customer, whichever standard is higher.
  • Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.

Qualifications, Education, and Experience:

  • Experience (4+ years) with fusion splicing, testing OTDR, power meters, and fiber optic terminations.
  • Experience with installing, prepping and splicing Fiber Optic Cabling in ISP and OSP environments.
  • Familiarity with BICSI, EIA, TIA or NEC Standards.
  • ETA/FOA (or equivalent) preferred.
  • Technical Skills required: Theory (Telecom), advanced in specialized tools (OTDR, Power Meter, VFL, Fusion Splicer, PMD, CD, ORL), able to view and print traces, advanced spec knowledge, advanced in tool knowledge (Bender, Threader), proficient trouble shooting skills, and able to complete walk-through.
  • Ability to work well in a team environment that supports Greenlights Values (Trust, Respect, Community, Ownership, Excellence and Collaboration)
  • Strong customer focus
  • Must have a clear and valid New York State Driver’s License
  • Pre-employment drug screen, 7-year criminal background check, and clean motor vehicle record is mandatory.
  • High school diploma or equivalent.

Please send your resume and cover letter to: careers@greenlightnetworks.com.

CUSTOMER SUPPORT CONCIERGE

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

What you’ll be doing:

  • Responding to inquiries from customers via the phone and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Providing clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Working collaboratively as part of a team to ensure team goals and company goals are met and/or exceeded
  • Perform other duties as assigned.

What we are looking for:

  • Strong PC hardware and software skills.
  • An understanding of home networking
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Ability to succeed in a metrics driven environment
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.
  • 2+ years preferred in a customer service and/or technical support role.
  • Verified history of punctual and reliable attendance.
  • Associates degree or equivalent experience highly preferred

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.

COMMUNITY ACQUISITION COORDINATOR

As a Community Acquisition Coordinator, you are the ultimate community connector who loves to write a good story and promote stories using social media and other related platforms.  This role is focused on driving on brand visibility by implementing marketing strategies, public relations planning and event management demonstrating the value of high-speed internet service to drive revenue and customer acquisition for Greenlight Networks.

What you’ll be doing:

  • Responsible for content creation (writing and positioning brand story) and execution of strategy.
  • Develop event calendar including outreach to neighborhood associations and other digital media platforms and provide updates to expansion status.
  • Communicating with community leaders and residents about connecting neighborhoods (public speaking at homeowner or neighborhood associations, hosted events and other local gatherings, as well as educational outreach to opinion leaders, community organizations and local media).
  • Will own external communications including writing press releases and managing media contacts.
  • Utilize social media outlets and digital campaign tactics to strategically generate interest and promote products and services to new and existing districts.
  • Creating awareness of growth plans, of our products, helping people convert internet services.
  • Work as part of a team to lead marketing activities in defined regions to connect our communities driving revenue and customer acquisition.
  • Other duties as assigned.

What we’re looking for:

  • A creative storyteller who excels at using factual pieces to weave a compelling story, attention to content detail, organized and ability to managing multiple campaigns.
  • Ideally two years’ experience writing press releases, articles or other marketing content
  • Familiarity with latest tools and capabilities of social media platforms and how to build engagement using these platforms.
  • Ability to be a proactive problem solver and work collaboratively to drive business results.
  • Proven success in a role requiring high attention to process and detail
  • Ability to effectively collaborate with a diverse range of people.
  • Ability to work non-traditional hours as the business dictates.
  • Entrepreneurial spirit; goal oriented and target driven.
  • Bachelor’s degree or relevant experience

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.