The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions:

MARKETING INTERN/PART-TIME EMPLOYEE

Be a part of a small team focused on customer acquisition and brand management. Ideal candidates have an interest in gaining hands on experience in event planning and coordination, public relations, campaign management, brand management and social media marketing. Candidate will use a variety of tactics such as text, door hanger, direct mail, email and social media campaigns to add customers in areas that where Greenlight is available and new areas where we are building our network. Reliable transportation is required and well as a flexible schedule (some nights and weekends).

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

PERMIT/EASEMENT TECHNICIANS

Greenlight is currently seeking Permit/Easement Technicians responsible for but, not limited to the following:

Provides assistance, facilitate, coordinate, and track Joint Use and Permitting activities. Facilitates the execution of Joint Use Contracts, Easements, Leases, Rights-of-Way Agreements, Permits and other required documents necessary to carry out fiber construction activities. Assists in managing and tracking make ready costs compared to budget. Proactively works to establish relationships with permitting entities and pole owners. Accurately maintains and tracks pole attachment records by pole owner for annual budget forecasting. Activities will include oversight of make ready activities including third party requests, joint use ride outs and field verification of work completion. Assists with the coordination of MR work packages both with internal and external resources.

Essential Job Functions

  • Assists Engineering Department with all facets of joint use and permitting processing for fiber installations.
  • Assists department with related invoice processing, and ensure proper processes, approvals and records are maintained.
  • Take Ownership for the coordination of make ready engineering requests.
  • Approach property owners for Easement requests to access utility poles as needed.
  • Responds to pole owner attachment and make ready requests
  • Assists with process and data management for Joint Use contracts, Easements, Leases, Rights-of-Way.
  • Attend meetings with Municipalities, County agencies, DOT’s, joint pole/structure owner(s), Railroads, and other 3rd party agencies
  • Inform internal team of permit statuses and associated timelines.
  • On occasion work in an outdoor environment to collect field data that supports the engineering and design of fiber optic cable facilities. This will include measurements of attachment heights, span distances, pictures, etc… using the IKE GPS

Knowledge, Skills and Abilities

  • Ability to manage processes and deliverables associated with multiple projects.
  • Display Excellence in oral and written communication skills.
  • Ability to effectively establish working relationships with outside entities for the purpose of executing Greenlight’s business needs.
  • Demonstrate Collaboration skills internal and external parties to achieve company goals and objectives.
  • Skill in operating personal computer, MS Office products, Google Earth, IKE GPS and various software packages and Web-based products.
  • Use of Respectful communication with co-workers and business contacts in a professional manner.
  • Ability to manage multiple projects with minimal supervision.
  • Ability to drive to local agencies to drop off and pick up permit packages
  • Experience with the National Joint Utilities Notification System (NJUNS)
  • Knowledge of pole attachment design including NESC requirements is a plus

Education and Experience

  • Associate’s Degree or Two years of equivalent experience in the Telcom Industry.
  • Knowledge of working with government agencies, jurisdictions, and Right of Way.
  • 12 months experience in permit processing and/or telecommunications, construction, and/ or public utility industry.

NETWORK TECHNICIAN

Greenlight Networks, the ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second, is actively recruiting to add a Network Technician to our growing team.  This position is an integral part of our network operations team ensuring the highest level of customer experience is exceeded. Specific responsibilities include but not limited to:

  • Assisting with outage management and recovery
  • Handle customer escalations of a technical nature
  • Liaison with engineering team network team to provide maintenance and support optimization opportunities
  • Work as a support mechanism for new district cutovers or roll outs
  • Oversight of provisioning devices in preparation for home installation
  • Monitoring of alarms and record maintenance of maintenance and activities
  • Coordination of services with contractors as well as MDU customers

What we are looking for:

  • Ideally two years’ experience working in a networking (noc) environment
  • Ability to demonstrate thorough knowledge of home network and architecture
  • Familiarity with ISP field operations infrastructure
  • Understanding of command prompts a plus
  • Experience and understanding of network equipment such as routers and switches
  • Proficiency with excel and ability to manipulate data
  • Database experience helpful

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Network Technician opening in the subject header.

CUSTOMER SUPPORT CONCIERGE

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

What you’ll be doing:

  • Responding to inquiries from customers via the phone and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Providing clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Working collaboratively as part of a team to ensure team goals and company goals are met and/or exceeded
  • Perform other duties as assigned.

What we are looking for:

  • Strong PC hardware and software skills.
  • An understanding of home networking
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Ability to succeed in a metrics driven environment
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.
  • 2+ years preferred in a customer service and/or technical support role.
  • Verified history of punctual and reliable attendance.
  • Associates degree or equivalent experience highly preferred

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.