The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions:

GOVERNMENT, COMMUNITY AND PUBLIC AFFAIRS MANAGER-BUFFALO

Greenlight Networks, the fastest fiber-to-the-home provider is actively recruiting for a Government, Community and Public Affairs Manager to support our expansion efforts into the Buffalo Niagara region. This position will serve as the company’s public representative in the greater Buffalo and Niagara areas, primarily responsible for local government, community engagement and public relations efforts including cultivating relationships with government officials and agencies, developing media relations and public engagement strategies, and organizing community outreach events.

Essential Job Functions:

  • Coordinate and manage all community engagement and outreach activities in the greater Buffalo area, attending relevant events to better understand community interests and activities that impact Greenlight’s plans in the area.
  • Build and manage relationships with Community Boards, community-based organizations and stakeholders by conducting educational seminars to inform community members regarding the benefits of fiber Internet and cord cutting tools and resources.
  • Lead the company’s engagement with local officials, legislators and regulators. This includes building and executing engagement strategies, managing interactions and presenting to community-based leadership and municipalities.
  • Build and maintain a positive for image for Greenlight in Erie and Niagara counties through effective public relations strategies including building relationships with local media and managing media inquiries to generate positive publicity for Greenlight.
  • Working with the existing marketing team and strategy, execute local marketing tactics to generate public interest in Greenlight’s high-speed residential Internet service.
  • Aid in additional hiring to build out marketing team.

Knowledge Skills and Abilities:

  • Knowledge of local government processes
  • Experience in local community organizing, outreach and engagement
  • Excellent verbal and written communication skills
  • Ability to make effective presentations to external audiences
  • Ability to communicate company priorities related to network build-out, project development and permitting requirements in a clear and effective manner
  • Demonstrated project management ability
  • Results oriented and possess the ability to multitask while meeting deadlines
  • Strong interpersonal skills and ability to work in a team environment
  • Ability to work effectively with a diverse and decentralized team
  • Valid NYS driver’s license and ability to attend evening/weekend meetings and event
  • Knowledge of Word, Power Point, Excel and Google Docs

Education and Experience

  • Bachelor’s Degree in related field
  • Minimum of five years’ experience working in the Buffalo area’s political, community or media environment

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Government, Community and Public Affairs Manager – Buffalo opening in the subject header.

FIBER INSTALLATION TECHNICIANS (3)

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

Essential Job Functions

  • Cabling testing and documentation (all media types).
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

Knowledge, Skills Abilities

  • Excellent teamwork ability and customer service skills.
  • Basic understanding of fiber optics cabling and splicing
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner.
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Valid NYS Driver License is required, pre-employment drug test, security license verification.
  • Ability to identify and differential between colors

Education and Experience:

  • Minimum of one-year installation experience highly desirable
  • Prior experience working in outside environment preferred

For immediate consideration please submit your resume to careers@greenlightnetworks.com and specify Fiber Installation Technician in subject heading 

FIBER ENGINEER

Greenlight Networks is currently recruiting for a Fiber Engineer to add to our growing team. Greenlight Networks’ Fiber Engineer is responsible for the design and engineering of optical fiber networks to service Greenlight Networks’ customers.  The Fiber Engineer is responsible for designing fiber network designs including fiber routes, fiber splice closure locations, underground conduit design, and vault/handhole locations using fiber management systems to deliver Passive Optic Networks (PON) to new Greenlight Networks districts.  The Fiber Engineer reports to the Fiber Design Manager.  The specific position responsibilities are outlined as follows:

Essential Job Functions:

  • Work with team of Fiber Engineers, Outside Plant Engineers and Fiber Design Specialists to plan and design fiber network infrastructure.
  • Conduct initial constructability review in accordance with project specifications
  • Adhere to standard processes and toolsets/databases for the detailed design of optical fiber plant, physical route planning and mapping
  • Ensures that all fiber optic databases are up to date with as-built plant information
  • Ability to utilize design tools and fiber optic databases to locate, troubleshoot and assist fix agents during critical network events
  • Delivering of work packages including fiber network design, underground conduit design, and fiber splicing design​

Knowledge, Skills and Abilities

  • Knowledgeable in state county, and municipal permits and easements preferred
  • Direct, hands-on experience with optical fiber network design, fiber splicing, planning, and implementation preferred
  • Understanding of Rights of Way, private easements, existing utilities (water sewer, gas, poles, etc.) preferred
  • Proven planning and organization skills in a dynamic and high growth work environment
  • One to five years of experience in telecom, fiber network design or outside plant construction preferred
  • In-depth understanding of GIS and fiber design/management tools such as Bentley Fiber, Lode Data, Vetro, ArcGIS, OSP Insight, 3-GIS, or QGIS preferred
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Must be able to read, create, and interpret fiber design documents, construction diagrams, as-built diagrams and Method of Procedures (MOPs)
  • Familiarity with outside communications plant design/construction best practices and standards
  • Valid driver’s license
  • Demonstrates strong ethics, high accountability, and lives the Greenlight Networks Values.
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company

Education and Experience

  • Bachelor’s degree in engineering, or a related field highly desirable​​
  • Minimum two years work experience in telecommunications arena with an understanding of network design, guides and standards.

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Fiber Engineer opening in the subject header.

NOC TECHNICIAN

Greenlight Networks, the ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second, is actively recruiting to add a Network Operations Center Technician to our growing team.  This position is an integral part of our network operations team ensuring the highest level of customer experience is exceeded. Specific responsibilities include but not limited to:

  • Assisting with outage management and recovery
  • Handle customer escalations of a technical nature
  • Liaison with engineering team network team to provide maintenance and support optimization opportunities
  • Work as a support mechanism for new district cutovers or roll outs
  • Oversight of provisioning devices in preparation for home installation
  • Monitoring of alarms and record maintenance of maintenance and activities
  • Coordination of services with contractors as well as MDU customers

What we are looking for:

  • Ideally two years’ experience working in a NOC environment
  • Ability to demonstrate thorough knowledge of home network and architecture
  • Familiarity with ISP field operations infrastructure
  • Understanding of command prompts, a plus
  • Experience and understanding of network equipment such as routers and switches
  • Proficiency with excel and ability to manipulate data
  • Database experience helpful
  • Currently working towards Network+ certification or already CompTIA Network+ Certified preferred

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify NOC Technician opening in the subject header.

NETWORK ENGINEER

Greenlight Networks is currently recruiting for a Network Engineer. This position is responsible for the design, engineering and implementation of circuits, network elements, and point of presence (POP) sites supporting Greenlight Networks network infrastructure  The Network Engineer is focused on Engineer is responsible for both day-to-day operations, response to critical incidents, and delivering consistent, reliable network operations. The Network Engineer reports to the Network Engineering Manager.  The specific position responsibilities are outlined as follows:

Essential Job Functions:

  • Contributes to the design, deployment, and operations of Greenlight Networks network.
  • Event management using an enterprise ticketing system.
  • Manages IP space on LAN and WAN networks.
  • Troubleshoots and resolves complex network problems to ensure minimal disruption of critical applications.
  • Participates in the development of standards for use, operations, and security of network, and data.
  • Coordinates with vendors for installation of routers, optical gear, switches, etc and implementation of new and current technologies within the network.
  • Participates in the development and implementation of disaster recovery procedures.
  • Communicates with other departments in reporting and resolving software, hardware, and operational issues. Also, announce new hardware and software upgrades/downgrades.
  • Installs and tests software upgrades.
  • Develops standard configurations, procedures and guidelines for selecting, installing and deploying solutions and platforms within the Greenlight Networks environment.
  • Manages network capacity for Greenlight Networks subscriber’s Data connections.
  • Troubleshoots end to end connectivity problems with various groups such as NOC, field technicians, and contractors.
  • Provides off-hours coverage as necessary.
  • Test vendor hardware and software including OLT, ONT, routers, switches, optical gear, and servers.
  • Resolve customer issues escalated from NOC staff.
  • Work with contractors and field technicians to resolve network plant issues.
  • Use network management tools to derive and document routine performance statistics of the system/network elements.
  • Install, cable, and configure network equipment including servers, routers, switches, optical gear, modems, servers, etc.
  • Perform other job-related duties, as assigned.

Knowledge, Skills and Abilities

  • Cisco Certifications, CCNA or equivalent education required, Cisco Qualified Specialist in network security, VPN, IP Telephony, or network design preferred.
  • Direct, hands-on experience with network transport, design, planning, and implementation
  • Working knowledge of Management Information Base (MIB) objects required
  • Experience with DNS, DHCP, and other routing and switching fundamentals
  • In-depth understanding of routing protocols (OSPF v2 & v3, BGP, ISIS), MPLS & VPLS, LDP, IPv4 & IPv6, Layer 2 switching, dark fiber and Ethernet delivery, firewall technologies
  • Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Outlook
  • Valid driver’s license
  • Must be able to read, create, and interpret technical documents, Network diagrams and Method of Procedures (MOPs)
  • Ability to handle various tasks simultaneously, organizes, prioritize, make decisions and work efficiently and effectively under deadlines.
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company

Education and Experience

  • ​Three to five years’ of experience in network operations
  • Bachelor’s degree in engineering, computer science, computer information systems, or a related field, or equivalent combination of education, training, and experience.​

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Network Engineer opening in the subject header.

OUTSIDE PLANT ENGINEER

Position Scope and Overview

Greenlight Networks’ Outside Plant Engineer coordinates with Engineering, Pre-Construction and Construction Management through all phases of an outside plant build to ensure that outside plant builds are completed as designed.  This includes all outside plant jobs involving the installation, removal or rearrangement of outside plant facilities.  The Outside Plant Engineer verifies that preliminary fiber designs can be built as designed by conducting ride-outs during pre-construction phase. During the build phase, the Outside Plant Engineer acts as a liaison between Construction Field Managers and Engineering to answer questions from the contractors on designs.   Upon build completion, the Outside Plans Engineer coordinates with Construction Field Managers and contractors to verify build completion was per design and obtains as-built documents for entry into the Fiber optics databases.  The Outside Plant Engineer reports to the Fiber Design Manager.  The specific position responsibilities are outlined as follows:

Essential Functions

  • Coordinates with Fiber Engineers to verify preliminary designs against real-world conditions of the build area
  • Perform OSP Ride-out Activities, including preliminary design pole verification, parcel verification, design verification, utility verification, identify routing obstacles, aerial to underground percentage verification
  • Coordinate with Pre-Construction for permitting and work with Engineering to adjust the design and approach as necessary
  • Conduct site surveys
  • Locate fiber optic cables
  • Help to develop accurate fiber construction estimates
  • Conduct walkouts with contractors of completed construction to inspect completed work for accuracy, adherence to Greenlight Networks’ standards and quality
  • Coordinates with Construction Field Managers to obtain and verify as-built documentation from contractors

Required

  • Four-year related degree
  • GIS experience preferably in the telecommunications industry related to project design OSP Engineering
  • Six years of experience in telecom, fiber network design or outside plant construction
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience preferred
  • Strong organizational skills and ability to multi-task
  • In-depth understanding of GIS and fiber design/management tools such as Bentley Fiber, Lode Data, Vetro, ArcGIS, OSP Insight, 3-GIS, or QGIS preferred
  • Thorough understanding of Rights of Way, private easements, existing utilities (water sewer, gas, poles, etc.)
  • Knowledgeable in state and municipal permits and easements
  • Must be able to interact with coworkers, customers, municipalities, Telco Engineers, and contractors to acquire Outside Plant Records records, assessor maps, map info, and construction prints
  • Experience reading blueprints, conduit prints, and floor plans
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Valid driver’s license
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company

Please apply directly online by submitting your resume to careers@greenlightnetworks.com  for immediate consideration.

PERMITS AND ATTACHMENTS ANALYST

Greenlight Networks is currently recruiting for (2) Permits and Attachments Analysts to join our growing team: This critical role will provide assistance, facilitate, coordinate, and track Joint Use and Permitting activities and facilitate the execution of Joint Use Contracts, Easements, Leases, Rights-of-Way Agreements, Permits and other required documents necessary to carry out fiber construction activities. Will assists in managing and tracking make ready costs compared to budget and proactively work to establish relationships with permitting entities and pole owners. Other responsibilities include maintaining and tracking pole attachment records by pole owner for annual budget forecasting. Activities will include oversight of make ready activities including third party requests, joint use ride outs and field verification of work completion.

Essential Job Functions

  • Assists Engineering Department with all facets of joint use and permitting processing for fiber installations.
  • Completes purchase requisitions for applications, permits, licensing, and make-ready work. Reviews final invoices for accuracy, addressing discrepancies with the vendor.
  • Take Ownership for the coordination of make ready engineering requests.
  • Identifies barriers to application and license approval, keeping relevant parties informed, and troubleshooting resolutions to decrease delays and/or expenses.
  • Assists with process & data management for Joint Use, Easements, Leases, Rights-of-Way.
  • Attend meetings with Municipalities, County agencies, DOT’s, joint pole/structure owner(s), Railroads, and other 3rd party agencies.
  • Inform internal team of permit statuses and associated timelines.
  • On occasion work in an outdoor environment to collect field data that supports the engineering and design of fiber optic cable facilities. This will include measurements of attachment heights, span distances, pictures, etc… using the IKE GPS.

Knowledge, Skills and Abilities

  • Ability to manage processes and deliverables associated with multiple projects.
  • Display Excellence in oral and written communication skills.
  • Ability to effectively establish working relationships with outside entities for the purpose of executing Greenlight’sbusiness needs.
  • Demonstrate Collaboration skills internal and external parties to achieve company goals and objectives.
  • Skill in operating personal computer, MS Office products, Google Earth, IKE GPS and various software packages and Web-based products.
  • Use of Respectful communication with co-workers and business contacts in a professional manner.
  • Ability to manage multiple projects with minimal supervision.
  • Ability to drive to local agencies to drop off and pick up permit packages
  • Experience with the National Joint Utilities Notification System (NJUNS) a plus
  • Knowledge of pole attachment design including NESC requirements is a plus

Education and Experience

  • Associate’s Degreeor Two years of equivalent experience in the Telcom Industry.
  • Knowledge of working with government agencies, jurisdictions, and Right of Way.
  • 12 months experience in permit processing and/or telecommunications, construction, and/ or public utility industry.

 

For immediate consideration, please submit your resume to careers@greenlightnetworks.com.

CUSTOMER SUPPORT CONCIERGE

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

Essential Job Functions include:

  • Responding to inquiries from customers and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Perform other duties as assigned.

Knowledge, Skills and Abilities

  • Strong PC hardware and software skills.
  • Home networking experience is beneficial.
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Attention to detail.
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.
  • Bilingual (Spanish/English) skills highly desirable

Education and Experience:

  • Associates degree or equivalent experience highly preferred
  • Two years’ experience in a customer service role

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.

FIBER INSTALLATION TECHNICIAN

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!