Careers

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

VICE PRESIDENT: SALES & MARKETING

Greenlight Networks, the ultra-high-speed, broadband service provider, is actively recruiting for a sales and marketing leader to join our leadership team. This role will be an integral part of our organization as we look to expand our fiber network and meet customer demands. This critical position will have full oversight of all marketing and sales functions setting strategic direction and roadmap for the future; in tandem with ensuring day to day sales and marketing activities are flawlessly executed.

Essential job functions include:

  • Assessment of current sales and marketing activities and processes to ensure actions support revenue growth and customer acquisition.
  • Design and build out of a new sales organization to support business objectives both long term and short term (includes organizational development, skills assessment, hiring and training)
  • Review and lead marketing efforts targeting toward driving new business and visibility of Greenlight Networks in the region.
  • Planning and coordinating the implementation of business plans to grow new and existing markets.
  • Implementation of key performance metrics and tracking for sales and marketing organization to identify areas for opportunities while building on successes to drive growth and refine reporting on sales progress and key pursuits.
  • Have an active role in client development, lead and participate in client facing sales activities leading negotiations and solidifying business development opportunities when needed.
  • Work across functional areas to provide an amazing customer experience.

Required Skills and Experience

  • 10 years experience preferred in sales / marketing leadership role with focus on consumers and small business with a track record of success in growing revenue.
  • Previous success in building out organizations meeting aggressive growth targets.
  • Experience leading customer presentations, client negotiations, previous experience in sales role with heavy client interface required.
  • Ability to communicate effectively with a functional team; strong interpersonal skills to foster a productive and empowering working culture.
  • Solid understanding of internet services highly preferable; previous experience leading marketing/sales function for a technical service needed.
  • Four-year degree in relatable major preferred.

CUSTOMER SUPPORT CONCIERGE

Position: Customer Support Concierge

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

Essential Job Functions include:

  • Responding to inquiries from customers and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Perform other duties as assigned.

Required Skills & Experience:

  • Strong PC hardware and software skills.
  • Home networking experience is beneficial.
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Attention to detail.
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.

Job Type: Full-time

Required education:

  • Associates degree or equivalent experience

FIBER CONSTRUCTION ENGINEER

Fiber Construction Engineer

Position Scope and Overview

Greenlight’s Fiber Construction Engineer is responsible for the design and construction of new Greenlight Districts.  The successful candidate will learn, standardize, and engineer Greenlight Networks’ fiber-optic networks.  We seek candidates with experience and fundamental knowledge of outside plant such as running cable, strand, conduit and splicing for fiber optics.  An understanding of make ready and a thorough understanding of outside plant telecom, the individual will not only create new designs into the mapping system, but will be utilized to input all of Greenlight’s existing network and fiber down to the fiber and splitter detail.  In this role, the Fiber Engineer  will work directly with the Fiber Design Specialist as well as the outside plant construction crew to create designs, splice packages that will be used to construct Greenlight’s Internet Service.  The Fiber Engineer also works closely with our operations team to insure a successful launch of the Greenlight District.

The specific position responsibilities are outlined as follows:

Qualifications & Essential Job Functions

  • Design and engineer the network infrastructure for new Greenlight Districts using PON (Passive Optical Networking).
  • Identify and assist in the process of acquiring easements, permits, and licenses
  • Assist and communicate with utilities
  • Oversee and manage contract construction labor
  • Assist with establishing and coordinating site access, splicing, repairs, and cut-over schedules with customers and contractors
  • Provide network builds and capital expenditure budgets
  • Update project management tools on a regular basis to ensure timely project completion
  • Collect and verify as-builts
  • Assist with tracking of make-ready bills and applications
  • Work with Network Operations Center to facilitate maintenance issues and restoration of outages
  • Manage multiple projects simultaneously
  • Design, draft, & redline fiber layout as it pertains to his/her projects using Greenlight’s CAD department and Fiber Design Tools such as 3-GIS

Required Skills & Experience

  • Bachelor’s Degree or 5 years in telecommunication industry related to project design and Outside Plant Engineering
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience required
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Understand Optical Time Domain Reflectometer results
  • Understand splicing procedures
  • Must possess a valid driver’s license and safe driving record
  • Ability to manage capital and operational budgets
  • Must possess extensive knowledge of outside plant construction, local, state and utility rules and regulations governing the construction and maintenance of the network
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company

FIBER DESIGN SPECIALIST

Position Scope and Overview

Greenlight’s Fiber Design Specialist is responsible for maintaining the company’s GIS based fiber management software.  This includes preparing GIS data for use, cleaning up data input by other users, creating construction maps, creating splice plans, and processing as-builts.  Construction maps and splice plans will involve collaboration with our Fiber Construction Engineers.  The Fiber Design Specialist will occasionally be asked to complete other GIS based tasks.

The specific position responsibilities are outlined as follows:

Qualifications & Essential Functions

  • Prior GIS experience.
  • Work with Fiber Engineers, Outside Plant (OSP) construction crews, to design fiber infrastructure as well as create splice packages, BOM, and as-builts
  • Identify, document and potentially automate method for acquiring needed utility base layers for new markets and importing it into fiber management system
  • Audit and Import all of greenlights existing infrastructure and information including cable, splice cases, fiber splices, equipment and homes served

Required Skills & Experience

  • Bachelor’s Degree or 5 years in telecommunication industry related to project design and OSP Engineering
  • Proven planning and organization skills in a dynamic and high growth work environment
  • Project management experience preferred
  • Attention to detail
  • Strong organizational skills and ability to multi-task
  • Proficiency in Lode Data/3GIS or similar, base mapping, GIS layering, or a willingness to learn how a fiber-optic network is designed and functions
  • Thorough understanding of Rights of Way, private easements, existing utilities (water sewer, gas, poles, etc)
  • Knowledgeable in state and municipal permits and easements
  • Must be able to interact with coworkers, customers, municipalities, Telco Engineers, construction forces to acquire OSP records, assessor maps, map info, and construction prints
  • Experience reading blue prints, conduit prints, and floor plans
  • Proficiency in Microsoft Word, Excel, PowerPoint, Project and Outlook
  • Valid driver’s license
  • Must be able to read, create, and interpret technical documents, fiber maps and as-built drawings, and legal documents related to easements and rights of way
  • Ability to successfully select and communicate with contractors and vendors performing work or providing related materials to the company
  • Position is based in the 1255 University Avenue, Rochester, NY office with business hours of 8am-5pm Monday-Friday except Holidays