The Best GIG in Town!

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second. Based in Rochester, NY and founded in 2011, the company builds, owns and operates its fiber-optic networks to provide amazingly fast Internet connections to its customers.

We’re building one of the fastest networks in the US so that users can experience the future of broadband. Our customers are passionate about getting the fiber-optic, Gigabit Internet service we provide, and we’re looking to grow our team with people who are just as passionate about providing an amazing customer experience and building an amazingly fast network.

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

Open Positions:

MARKETING INTERN/PART-TIME EMPLOYEE

Be a part of a small team focused on customer acquisition and brand management. Ideal candidates have an interest in gaining hands on experience in event planning and coordination, public relations, campaign management, brand management and social media marketing. Candidate will use a variety of tactics such as text, door hanger, direct mail, email and social media campaigns to add customers in areas that where Greenlight is available and new areas where we are building our network. Reliable transportation is required and well as a flexible schedule (some nights and weekends).

We are an equal opportunity employer m/f/d/v.

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!

NETWORK TECHNICIAN

Greenlight Networks, the ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second, is actively recruiting to add a Network Technician to our growing team.  This position is an integral part of our network operations team ensuring the highest level of customer experience is exceeded. Specific responsibilities include but not limited to:

  • Assisting with outage management and recovery
  • Handle customer escalations of a technical nature
  • Liaison with engineering team network team to provide maintenance and support optimization opportunities
  • Work as a support mechanism for new district cutovers or roll outs
  • Oversight of provisioning devices in preparation for home installation
  • Monitoring of alarms and record maintenance of maintenance and activities
  • Coordination of services with contractors as well as MDU customers

What we are looking for:

  • Ideally two years’ experience working in a networking (noc) environment
  • Ability to demonstrate thorough knowledge of home network and architecture
  • Familiarity with ISP field operations infrastructure
  • Understanding of command prompts a plus
  • Experience and understanding of network equipment such as routers and switches
  • Proficiency with excel and ability to manipulate data
  • Database experience helpful

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Network Technician opening in the subject header.

CUSTOMER SUPPORT CONCIERGE

Our Customer Support Concierges provide a best-in-class experience for our ultra-high-speed, fiber-optic internet customers. This individual will be our customers’ liaison for all aspects of the company’s network and operations, including construction, installation, maintenance, general billing, sales inquiries and service of our fiber-optic network.

What you’ll be doing:

  • Responding to inquiries from customers via the phone and installers and providing basic technical assistance and support.
  • Troubleshoot customer connectivity issues over the phone and by email.
  • Compile and maintain all necessary documentation on customer interactions.
  • Providing clear, concise and accurate communication with customers regarding technical issues as well as assisting customers with billing and inbound sales inquiries.
  • Working collaboratively as part of a team to ensure team goals and company goals are met and/or exceeded
  • Perform other duties as assigned.

What we are looking for:

  • Strong PC hardware and software skills.
  • An understanding of home networking
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal.
  • Ability to work well with others and independently.
  • Ability to succeed in a metrics driven environment
  • Strong organizational skills and ability to multi-task in a small business environment.
  • Demonstrated proficiency in MS Word, Excel, PowerPoint and Microsoft Outlook.
  • Interest in learning all aspects of designing, constructing, and operating a Gigabit, fiber-optic network.
  • 2+ years preferred in a customer service and/or technical support role.
  • Verified history of punctual and reliable attendance.
  • Associates degree or equivalent experience highly preferred

For immediate consideration, please submit your resume to careers@greenlightnetworks.com and specify Concierge opening in the subject header.

FIBER INSTALLATION TECHNICIAN

As our Fiber Installation Technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

What you’ll be doing:

  • Cabling testing and documentation (all media types)
  • Installation, maintenance, and troubleshooting of fiber optic systems and networks.
  • Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.
  • Working as part of a collaborative team to ensure premiere service to our business and residential customers

What we are looking for:

  • Excellent teamwork ability and customer service skills
  • Minimum of one-year installation experience required
  • Basic understanding of fiber optics cabling and splicing
  • Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
  • Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
  • A high standard of work ethics with an ability to perform all work in a neat and quality manner
  • Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
  • Ability to work in adverse conditions including all weather conditions
  • Must have great work ethic and be trainable
  • Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes.
  • Must be able to stoop, kneel or crouch for long periods of time. Must be able to lift 50 pounds and carry 25 pounds consistently.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • Valid NYS Driver License is required, pre-employment drug test, security license verification
  • High school diploma or GED preferred; college or technical/vocational school a plus
  • Ability to read a print and follow color coordinated routings

Please send your resume and cover letter to: careers@greenlightnetworks.com if you’d like to join our team!