Support Contact us via Email Rochester: (585) 351-6600Albany: (518) 412-3900Buffalo: (716) 919-4300Binghamton: (607) 775-9206 Headquarters1777 E. Henrietta Road Suite #120Rochester, NY 14623 Get Local Support Our Support Hours Monday-Friday: 8:00 am to 8:00 pmSaturday-Sunday: 8:00 am to 6:30 pm (Technical Support Only)24/7 network performance monitoringĀ Customer Portal Submit a Ticket Portal Account Login Get in Touch For sales, technical support, billing or general inquiries feel free to contact us below. First Name Last Name Email Address Address ZIP Phone Number Account # Modem Serial # (Starts with ALCL or ADTN) Router Manufacturer Company Name (If applicable) What can we help you with? (only select one) New Residential Service Upgrade/Change Existing Service Technical Support Billing Total Managed Wi-Fi Concerns About Construction General/Other Your Message Submit