Internet Speed Test
Test Your Speed
Speed Optimization Tools
- ONT (Optic Network Terminal) modem (Greenlight provided)
- Router that supports Gigabit (1000 Mbps) Internet speeds (customer provided)
- Devices that support Gigabit (1000 Mbps) Internet speeds (customer provided)
- Cat5e or better Ethernet cable (customer provided)
A direct connection can provide you with:
- Faster and more consistent speeds
- Enhanced reliability
- Driving down latency or “buffering”
It’s always important to ensure your devices are up to date. Devices with outdated software may run into issues with performance as time goes on. You should always check to ensure that your devices operating system is up to date and that your router’s firmware is up to date. As fast as our Internet is, it can only go as fast as your devices will allow.
Yes, we know you have heard this before! Believe it or not, turning it off, waiting a minimum of 3 minutes, and the turning it on again, will solve most network issues. Resetting your device can help alleviate some network issues by cleaning up old data and re-provisioning your modem configuration from your internet service provider.
Over time your devices can be exposed to harmful programs, such as viruses, that can slow your system down. We recommended running weekly virus scans to ensure your devices are safe and functioning properly. If you are experiencing slower speeds, it doesn’t hurt to run an extra virus scan to be safe.
Every program you have active is utilizing some of your network’s bandwidth. Think of it like a pie with pieces being removed for each program you have active. Some programs utilize more bandwidth than others, like online video games or streaming television, but every program open will have an impact on your network’s overall speed. If you are seeing slow network speeds be sure to close all programs open on your device and ensure all televisions and gaming consoles are off before running a speed test. The number of devices connected will also play a similar role. If you have more than 10 devices connected at a time you could see a dip in your network’s performance.
Contact our Support Team
Router Best Practices
- Do place your router in a central location.
- Do place your router in an open place with airflow.
- Do try to place your router as high as possible.
- Do not place your router by a mirror. Mirrors can bounce a wireless signal so using a device with a mirror between you and the router will cause a degraded signal.
- Do not place your router on or too close to a fish tank. If a signal passes into a fish tank, the inner walls of the tank paired with the reflective water act like mirrors, causing the signal to bounce off of them, trapping the signal inside and degrading the quality of your service.
- Do not place your router on top or too close to your ONT (modem.) Place a foot apart to avoid interference.