Account & Billing
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As of 11/26/18, Greenlight Networks no longer requires prospective customers to put down a $10.00 deposit when placing their order or pre-order for service. If you have paid a $10.00 deposit, it will automatically be applied to your first month’s bill once you have been fully installed. If you have paid a $10.00 deposit and canceled your order or pre-order, you will be refunded your $10.00 deposit.
For residential service, contracts are not required.
Yes, you can! You can put your service on hold for up to 6/9 months. There is a one-time hold fee of $25 that will appear on your next invoice, and there is no fee to re-activate the service.
My Greenlight Customer Portal
- Visit mygreenlightnetworks.com/Account/Login
- Enter username – email address associated with the primary account holder
- Enter password – 10-digit phone number associated with the primary account holder OR click forgot password link and follow the steps for resetting your password
View outages and maintenances with updates.
Opt-in for text messages to be notified of maintenances and outages.
Pay your balance and view past invoices in PDF format.
Update your payment information.
Manage contacts to allow others in your household to access the portal.
Open a new support ticket. You can view and resolve support tickets too!
Chat with a Greenlight Concierge during support hours.
Look at the status of your order from start to finish