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Exciting News!

Greenlight has made a significant investment in our network infrastructure. Our core routing platform has been upgraded to allow us to meet your growing bandwidth needs well into the future. The upgrade also adds redundancy and resiliency to our network to provide you with the best Internet experience possible.

Due to configuration changes associated with this upgrade, you may experience a minor disruption in your Internet service. If so, please follow the simple steps below…

  • Unplug the ONT (Device Greenlight gave to you)

  • Leave ONT powered off for 5 minutes, then plug back in and restart

  • Unplug your router/computer

  • Leave router/computer powered off for 5 minutes, then plug back in and restart

Thank you for being a Greenlight customer!

Get in touch.

585.351.6600

1255 University Ave, Suite 204
Rochester, NY 14607

Billing Support & FAQ
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Update credit card

Please log in to your Greenlight Customer Portal to update your payment information.

How do I view my bill online?

Please log in to your Greenlight Customer Portal to view your monthly bill.

Have a billing question?

Please send an email to support@greenlightnetworks.com with your request. We will respond within 24-48 hours.