Contact Greenlight

Get in touch.

585.351.6600

Call or send SMS

Support Hours

Monday-Friday: 8:00 am to 7:00 pm

Saturday & Sunday: 8:30 am to 5 pm

1777 E. Henrietta Road, Suite #120
Rochester, NY 14623

With 2020 being as crazy as it has been, we want to ensure that our Greenlight Representatives can spend time with our families during the upcoming Holiday Season. Therefore, we will have limited staffing on the following days: Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Day. Our technical support line will be open to assist anyone with service issues.  We also will have a limited number of field techs available if you are experiencing a service interruption.  Please know we monitor our network 24/7/365.  Your needs are very important to us as we ensure sure you and your family can continue to Play and Live without Limits.  We hope you have a safe and happy holiday season.

Important information from Greenlight Networks on COVID-19 Virus (Coronavirus)

Greenlight Networks provides a vital service to our community, a service many rely on daily to live, work and play. This is a serious situation that as a company, we are watching closely to ensure we are operating in such a way that keeps the safety and health of our employees, our customers and our future customers as our first priority. Because of the seriousness of this situation we are taking the following measures:

To better serve the needs of our customers, effective immediately we are extending our technical support hours. We are now available for technical support from 8:00 am to 7:00 pm Monday-Friday and 8:30 am to 5:00 pm Saturday and Sunday.

We are temporarily asking that customers and visitors not enter our location at 1777 E. Henrietta Road, Suite #120. If you have a question or need to speak to a Greenlight representative, you can use the following options:

If you need to return your Greenlight Equipment (ONT) please do the following:

  • Drop it in the drop box outside our office door at our 1777 E. Henrietta Road location.

If you need an ONT you have the options below:

  • Greenlight can send via mail. Please email support@greenlightnetworks.com or call 585-351-6600 with your name, address and email address.
  • Schedule an appointment to have Greenlight drop off an ONT. Please email support@greenlightnetworks.com or call 585-351-6600 with your name, address and email address to schedule a time.

If you have a repair or an installation appointment scheduled, please take the following steps:

  • Make sure everyone that is home at the time of the installation or repair is healthy.
  • If everyone in the home is not healthy, please reschedule your install or repair appointment. If you need to reschedule your appointment because of the health of people in your home, you will not be charged a rescheduling fee. Standard fee for installation/repair still applies.

The safety and wellness of our communities is a priority for us. We appreciate your patience and understanding as we work to protect the health and well-being of our customers, future customers and employees. Please click the links below for additional information about COVID-19 and resources from the CDC on how to stay safe during this situation.

Centers for Disease Control

How it’s Spread & How to Prevent

5 Facts on COVID-19

More than ever, as a community, we need to stay connected. We’ve taking steps to make sure our customers have the bandwidth they need to stay in touch with work, school and the latest news. We also have taken steps to make sure we are providing you with enough tools and resources to live “virtually.” Check out our Virtual Resources page for information on how to work and learn from home, what content is available to stream and much more. We are adding to this page daily, so keep checking back for more tips on how to live virtually!

Greenlight Techs – Taking Care During Installs

We understand that you need Greenlight’s high-speed fiber Internet now more than ever. While we are continuing to install services for new customers, the safety and well-being of our employees, customers and communities is a top priority.

  • Our technicians are trained to follow CDC protocols, we are emailing and calling in advance, and asking at the door the appropriate CDC protocol questions.
  • We make sure both the customer and our technicians are comfortable before we enter a home.
  • Our techs are equipped with n95 masks as well as gloves and shoe covers.
  • Our techs practice social distancing when installing our equipment and providing customer education.
  • Proper sanitizing procedures are followed between customer appointments.

We look forward to safely connecting your home to Greenlight’s network!

Billing Support & FAQ
support_billing_support

Update credit card

Please log in to your Greenlight Customer Portal to update your payment information.

How do I view my bill online?

Please log in to your Greenlight Customer Portal to view your monthly bill.

Have a billing question?

Please send an email to support@greenlightnetworks.com with your request. We will respond within 24-48 hours.