Greenlight Networks Privacy Policy

Last Updated: January 25, 2024


This Privacy Policy applies to your use of services provided by Greenlight Networks, LLC and its affiliates and subsidiaries (collectively, “Greenlight Networks” or the “Company”), such as Greenlight Networks’ fiber internet service or Total Managed Wi-Fi (the “Services”), and your use of and the subdomains thereof (the “Website”). This Policy describes how Greenlight Networks uses, stores, protects, and shares any information that it collects when you use the Website, use or subscribe to the Services, or call, email, or otherwise communicate with us.


Greenlight Networks is committed to ensuring that your privacy is protected. Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.


By viewing, accessing, and/or using the Website or the Services or otherwise interacting with us, you agree to this Privacy Policy and you consent to Greenlight Networks’ ability to use and/or disclose information about you in accordance with this Policy. If you do not agree with our policies and practices, your choice is not to use the Website or Services.

This Policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this Website or the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

What information do we collect?

When you use the Website or Services, we collect both non-personal information and personally identifiable information. Information is collected when a user visits, registers, or otherwise submits information through the Website or subscribes to or uses the Services. If you allow another person to use the Services to which you subscribe you are responsible for informing them of the terms of this Policy. If such person does not agree to the terms of this Policy, they should stop using the Services immediately.

We collect information from you both automatically and through user submission of information. Information we collect automatically when you use the Website or Services may include information about your internet connection, IP address, MAC address or other unique device identifiers for devices connected to the Services, and other technical information from or about computer and network hardware and software on or through which you use the Services or access the Website, including your browser type, device type, operating system, date and time you accessed the Website or used the Services, the location from which you access the Website or Services, host or Internet Service Provider (ISP) information, and usage details such as pages and content that you visit on the Website or through use of the Services.

Personally-identifiable information may be collected through the Website, at the time you subscribe to our Services, or in connection with the on-going provision of Services to you, including through communication with Greenlight Networks’ employees or agents. The personally-identifiable information collected may include: name, contact information such as postal address, phone number, and email address, property ownership status (e.g. own vs. rent), information concerning any owner, joint owner, or other resident(s) of the property in which you reside, information regarding our services being requested and when you requested them, the Greenlight Networks District in which you are seeking service, the date you started and completed a service order, and payment, bank account, or credit/debit card information, including card issuer, credit or debit card number, expiration date, CVV code, bank name, account number, routing number, and billing address.

If you Subscribe to our Services and are part of, or apply for, the Affordable Connectivity Program, we will collect information relating to your eligibility for that program including, but not limited to, household size and income, whether you participate in federal assistance programs, whether you live on qualifying Tribal lands, last four digits of your social security number, and date of birth, all of which are used to confirm your eligibility for the program.

We may also ask you for information when you report a problem with our Website or our Services. Personal information that Greenlight Networks collects also includes information obtained from, and copies of, any correspondence you send to us (including email addresses or phone numbers if you email or text us), your responses to surveys we might ask you to complete for our research purposes, and details of the transactions you carry out through our Website.

How do we use your information?

We use the information that we collect, including any personal information, to:


  • Provide our Website and its contents to you
  • Provide the Services to you
  • Provide you with information and notices about your Services or account
  • Carry out our obligations and enforce our rights, including for billing and collections
  • Market our Services and products and the services and products of third-parties to you
  • Notify you about changes to the Website or Services
  • Perform research and improve our Services or Website
  • Manage, secure, and maintain our network
  • Fulfill any other purpose for which you provide it or to which you consent
  • Recognize you when you return to our Website
  • For any other purpose permitted by applicable law

You may limit our use of your information for marketing purposes by requesting to be placed on our “do not call”, “do not email”, or “do not text” lists.  To do so, contact us at

Who do we share your information with?

Greenlight Networks will not share your personally identifiable information with third parties for their marketing purposes without your consent, nor will we sell your information. Greenlight Networks may disclose aggregated information about our users, and information that does not identify any individual, without restriction.


Greenlight Networks is permitted to share your personally-identifiable information with: (i) its affiliates, (ii) its contractors, service providers, and other third parties that help to deliver or market our Services and support and operate our business and the Website, and (iii) a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Greenlight Network’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Greenlight Networks about our Website users or subscribers to our Services is among the assets transferred.


We may also disclose your information to any person or entity: (i) for any other purpose disclosed by us in this Privacy Policy, as amended from time to time, (ii) with your consent, (iii) to comply with any court order, law or legal process, including to respond to any government or regulatory request, and (iv) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of Greenlight Networks, our customers or others.


Greenlight Networks will not sell, rent, or share your consent to receive text messages/SMS messages with any affiliate or third-party. In other words, if you have consented to receiving text/SMS messages, you will only receive such messages from Greenlight Networks and not from any affiliate or third-party, nor will we send you text/SMS messages on behalf of any affiliate or third-party.

Interest-Based Advertising

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Website and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Website and elsewhere over time. Other companies may also use such technology to advertise on our Website.


You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:

Links to other websites

Our Website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Choices about how we use and disclose your information

We strive to provide you with choices regarding the collection and/or use of certain pieces of your personal information for specific purposes. If you do not wish to have your email address/contact information used by Greenlight Networks to promote our services or products or the products or services of a third-party, you can opt-out by sending us an email stating your request to If we have sent you a promotional email, you can click unsubscribe at the bottom of the email and you will be removed from any future communication.

How do we protect your information?

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored by us, or our authorized vendors and service providers, on secure servers behind firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Protection of Children

You are responsible for who accesses our Website and Services within your household or place of business or using your devices. We do not knowingly collect any personal information from children under the age of eighteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly and we will endeavor to investigate and delete such information from our systems.

Changes to this Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last revised is identified at the top of the page . You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or how we collect and use information covered under this Privacy Policy, you may contact us by emailing us at, or by postal address at Greenlight Networks, LLC, Attn: Privacy Request, 1777 E. Henrietta Road, Suite 120, Rochester, NY 14623.

If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, text message, or mail.