ONT (Optic Network Terminal) modem (Greenlight provided)
Router that supports Gigabit (1000 Mbps) Internet speeds (customer provided)
Devices that support Gigabit (1000 Mbps) Internet speeds (customer provided)
Cat5e or better Ethernet cable (customer provided)
A direct connection between your devices and ONT or router can provide you with
Faster and more consistent speeds
Driving down latency or “buffering”
Upgrade your devices
It is always important to ensure your devices are up to date. Devices with outdated software may run into issues with performance as time goes on. You should always check to ensure that your devices operating system is up to date and that your router’s firmware is up to date. As fast as our Internet is, it can only go as fast as your devices will allow.
Where to place your router Do’s and Don’ts
Do place your router in a central location
Do place your router in an open place with airflow
Do try to place your router as high as possible
Do not place your router by a mirror. Mirrors can bounce a wireless signal so using a device with a mirror between you and the router will cause a degraded signal.
Do not place your router on or too close to a fish tank. If a signal passes into a fish tank, the inner walls of the tank paired with the reflective water act like mirrors, causing the signal to bounce off of them, trapping the signal inside and degrading the quality of your service.
Do not place your router on top or too close to your ONT (modem.) Place a foot apart to avoid interference.
Yes, we know you have heard this before! Believe it or not, turning it off, waiting a few minutes, and the turning it on again, will solve most network issues. Resetting your device can help alleviate some network issues by cleaning up old data and re-provisioning your modem configuration from your internet service provider.
Run virus and malware scans regularly
Over time your devices can be exposed to harmful programs, such as viruses, that can slow your system down. We recommended running weekly virus scans to ensure your devices are safe and functioning properly. If you are experiencing slower speeds, it doesn’t hurt to run an extra virus scan to be safe.
Close programs that you are not using
Every program you have active is utilizing some of your network’s bandwidth. Think of it like a pie with pieces being removed for each program you have active. Some programs utilize more bandwidth than others, like online video games or streaming television, but every program open will have an impact on your network’s overall speed. If you are seeing slow network speeds be sure to close all programs open on your device and ensure all televisions and gaming consoles are off before running a speed test. The number of devices connected will also play a similar role. If you have more than 10 devices connected at a time you could see a dip in your network’s performance.
Test Your Speed Below
Still have questions? Contact our Support Team here!
* The Big Gig maximum download speed 940Mbps. Download and upload time estimates based on maximum connection speeds. Actual speeds will vary. 100 times faster Internet comparison is based on average US download speeds of 18.7 Mbps according to Akamai's State of the Internet 1Q2017, where Greenlight offers up to 2,000 Mbps download. $5,437 increase in value is based on sample median house price of $175,000 per an article published June 30, 2015 in the Wall Street Journal.