Greenlight business support is available seven days a week. Live help runs 8:00 am to 8:00 pm on weekdays and 8:00 am to 6:30 pm on weekends, and technical help is available 24/7/365. You can contact the team, submit a service ticket, view invoices, and update billing details, all in a few minutes. This guide shows you how.
Since 2011, Greenlight Networks has built fiber internet, and today it offers four small business plans from 500 Mbps to 8 Gig with no contracts and no data caps. Fast internet only helps if you can get answers fast too, so here is how support works.
How do I contact Greenlight business support?
Reach Greenlight business support by phone, email, or the contact form on the support page. Live support runs 8:00 am to 8:00 pm on weekdays and 8:00 am to 6:30 pm on weekends. Business customers also have 24/7/365 access to technical experts, including after hours and on holidays.
The fastest option depends on what you need. If your internet is down or slow, call so a technician can start working with you right away. The main support line is 585.351.6600, and the support page lists a local number for each Greenlight market so you can reach a team near you.
For billing questions or requests that can wait a few hours, email support@greenlightnetworks.com. You can also use the contact form on the support page, which lets you choose a topic such as Technical Support or Billing so your message reaches the right people.
Not a customer yet? Book a free virtual consultation with a Small Business Specialist on the small business page. It takes place online and carries no obligation to buy.
What information should I have ready before I contact support?
Keep five details handy before you call, email, or submit a request. They let the support team find your account and your equipment in seconds, which shortens every conversation.
Your account number
Your modem serial number, which starts with ALCL or ADTN
Your router manufacturer
Your company name
A short description of the problem and when it started
If the issue involves slow speeds, run the Greenlight speed test first and share the result. You can also check the troubleshooting guide in the Help Center, since many common issues have a quick fix.
How do I submit a service ticket?
Sign in to the Greenlight customer portal and choose Submit a Ticket. Describe the issue, add your account details, and send it. Your ticket stays visible in the portal, so you can follow its progress and mark it resolved once the problem is fixed.
Here is the process in four steps:
Go to the customer portal and sign in with your business account.
Select the option to submit a ticket.
Describe what is happening, which service is affected, and when it started.
Send the ticket, then check the portal for updates.
The portal also shows outage and maintenance updates, so check it before you submit a ticket in case your issue is already being handled. If you cannot sign in, use the contact form on the support page and choose Technical Support. For urgent problems that stop your business from working, call instead of waiting on a ticket.
Want help managing your business WiFi? Ask about Total Managed WiFi, available for select businesses.
How do I view invoices online?
Sign in to the Greenlight customer portal to see your current balance and past invoices. Invoices are available as PDF files you can download and save. Greenlight sends an email each month when your invoice is ready, so you always know when to look.
Billing runs through the portal, which keeps invoices in one place instead of scattered across mailboxes. Download each PDF as it arrives and store it with your business records. Your bookkeeper or accountant will thank you at tax time.
For a deeper look at how billing works, visit the Account and Billing help page. If an invoice looks wrong, contact the team through the support page and choose Billing.
How do I update my billing information?
Sign in to the Greenlight customer portal and update your payment information there. Greenlight bills through autopay with a card or an ACH bank account, and you can change either one at any time once your service is installed.
Update your payment details whenever your business card expires, you switch banks, or a new owner takes over the account. Doing it early prevents failed payments and keeps your service running without interruption.
If you need a change the portal does not cover, such as a new billing contact, reach out through the support page and choose Billing, or send an email to support@greenlightnetworks.com. Include your company name and account number so the team can help quickly.
Frequently asked questions about Greenlight business support
What are Greenlight business support hours?
Live support runs 8:00 am to 8:00 pm Monday through Friday and 8:00 am to 6:30 pm on Saturday and Sunday. That adds up to 12 hours a day on weekdays and 10.5 hours a day on weekends. Technical support is also available after hours, seven days a week.
Is business support available on weekends and holidays?
Yes. Greenlight offers 24/7/365 support for business customers, including after hours, on weekends, and on holidays. Billing and general questions are handled during regular support hours.
Can I change my payment method at any time?
Yes. Once your service is installed, you can change your card or ACH account at any time through the customer portal. Updating before a card expires helps you avoid failed payments.
Where can I find my past invoices?
Your past invoices are in the customer portal as downloadable PDF files. Greenlight also emails you each month when a new invoice is ready to view. Visit the Account and Billing help page for more detail.
Where can I find answers before I contact support?
Start with the Help Center, which covers account and billing, troubleshooting, and managed devices. The troubleshooting guide is the best place to begin if something is not working.
Ready to talk to a Small Business Specialist?
Greenlight business support makes it simple to get help, track tickets, and manage billing from one place. If you are comparing options, book a free virtual consultation to build a package that fits your team, from 500 Mbps to 8 Gig. You can also check availability for your address, or ask about Doyle Security for business to protect your location.
