Given the sheer power, speed, and reliability that comes with Greenlight Networks’ fiber internet, we understand that you’re keen for us to commence the installation and activation of your fiber internet service. After all, with fiber comes the promise of faster download (and upload!) speeds, vastly more reliable connections, and pristine streaming for movies and TV, video calling, gaming, and much more!
We also know that wait times for fiber installation and activation can get frustrating, especially when things don’t happen as quickly as initially expected. Your patience is hugely appreciated as the team at Greenlight Networks works hard to get through unanticipated delays. Below, we provide some information as to why your fiber service may not yet be installed or activated, as well as to reassure you that we’re working hard to get it up and running so you can enjoy the benefits of Greenlight Networks’ high-speed internet as soon as possible!
Fiber is in High Demand
The first reason you may experience some delay in fiber installation and activation in your neighborhood is fiber’s explosive growth and popularity. Over the past decade, fiber networks like Greenlight Networks continue to expand, and there’s been a significant increase in orders for service, which means more demand for installations. This is true in areas where fiber is a newly available service outside of traditional cable, DSL, or satellite internet options.
Fiber’s increased priority can sometimes create a backlog and a longer-than-expected wait time to complete the extensive and sophisticated process that leads to fiber’s exceptional quality of service. Please know that our teams are working as quickly and efficiently as possible to meet the demand!
Supply Chain Snafus and Equipment Delays
Another issue we could be dealing with is the delay in inventory deliveries due to supply chain hiccups. As we all learned in the aftermath of the pandemic, the world’s economy is connected in ways we don’t always think about, including the most essential materials and equipment needed for infrastructure buildouts. Sluggish shipping of supplies and trade route bottlenecks can substantially slow down projects. Even the uncertainty surrounding international trade disputes and tariff controversies can add to delays.
Like other industries, fiber internet infrastructure’s equipment is not immune to delays and supply chain problems. At times, fiber’s specialized, sophisticated materials and equipment required for installation can get stuck in supply chain slowdowns. When this happens, Greenlight Networks is at the mercy of the market to receive the equipment it needs to complete the installation and activation of your fiber internet.
Inclement Weather
Because so much of our work is performed outdoors, Mother Nature also plays a role in whether our fiber internet installation and activation schedule stays on track. Critically, weather conditions in our own neck of the woods aren’t the only ones that matter, as extreme weather can delay delivery of equipment and materials.
Technicians and other key staff can also be hindered by extreme or unexpected weather conditions, and safety for our team and our partners is paramount. Frozen ground, lightning, heavy winds and rain, ice and snow, and more can slow installation efforts to a halt, especially if there is any damage to the installation sites.
Governmental Permitting Delays
Fiber-optic cable installation is a complex operation involving large teams of technicians, engineers, and many other talented women and men working across the country and on varied plots of land and ecosystems. Many areas where fiber demand is booming require accessing, digging, or working on public land or other protected areas.
As some of these lands are environmentally sensitive and serve as a habitat for wildlife, we are required to obtain permits from governmental agencies to protect the area’s natural resources. Occasionally, our work can be delayed due to environmental factors or waiting for approval from local authorities. We are mandated to comply with legal and regulatory requirements, of course, and while we strive to stay ahead of the curve, permitting delays can happen from time to time.
Final Network Testing and Activation
Finally, once Greenlight Networks’ installation process is complete, network testing and activation must occur to confirm your fiber connection is working as it should. Our technicians perform a series of assessments to ensure that the equipment is functioning optimally and that you’ll receive the maximum signal strength.
We prefer to optimize our fiber network before it reaches your doorstep to make sure you’re getting the best service possible. Through this critical quality control step, should any issues arise during testing, our team can make additional adjustments to get your fiber internet service just right. While this could result in slight delays, it’s well worth it to provide you with the fastest internet service available!
Since the team at Greenlight Networks are your neighbors, and may also be waiting for our services, we completely understand the excitement and anticipation of getting fiber internet installed. Rest assured we’re doing everything we can to get your service activated as quickly as possible!
We appreciate your patience and trust in us as we bring fiber to your neighborhood. Should you have any further questions or concerns about the installation and/or activation process, please don’t hesitate to reach out to our Support Team at support@greenlightnetworks.com.
