Greenlight Networks Network Management Practices Disclosure
Last Updated: November 24, 2023
Greenlight Networks is dedicated to being a best-in-class internet service provider, giving our subscribers the freedom to work, play, and live without limits. That guiding principle is what drives us, each and every day, to make sure we are offering subscribers the most reliable and fastest internet connection possible without unnecessary data or usage limitations.
This Network Management Practices Disclosure (this “Disclosure”) is designed to provide you with information relating to our network management practices and should be read in conjunction with the Greenlight Networks Acceptable Use Policy and Service Terms and Conditions. This Disclosure may be revised from time to time. The date this Disclosure was last revised is identified at the top of the page.
Greenlight Networks’ fiber optic network is designed to provide its subscribers with highly reliable internet and data transmission services. Our network has multiple levels of redundancy in both our equipment and fiber facilities designed to minimize the occurrence of unplanned outages resulting from a fiber cut or other equipment malfunction. We monitor the performance of our network twenty-four hours per day, seven days per week, and work to proactively identify any network outages and resolve them as quickly as possible.
Greenlight Networks uses a variety of solutions and technologies to monitor our network and improve speed and latency performance for our subscribers, including:
- Technological Monitoring of Network Performance. Greenlight Networks uses technological tools designed to monitor for, and identify, network impairments before the impairment impacts our ability to deliver our service to you;
- Development of Peering Relationships. Greenlight Networks has entered into peering relationships with several key data providers designed to reduce network traffic and give our subscribers faster, more reliable, access to that data. We are constantly seeking new peering partners to make data transmission more efficient; and
- Security Practices for DOS and DDOS Attacks. Greenlight Networks monitors for denial-of-service (DOS) and distributed denial-of-service (DDOS) attacks that are designed to impair the performance of our network and actively takes steps needed to mitigate the effects of such attacks.
No Blocking or Data Prioritization
Subject to the terms of our Acceptable Use Policy, Greenlight Networks:
- Does not block or otherwise prevent access to lawful content, applications, services, or non-harmful devices;
- Does not throttle data or degrade or impair access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device;
- Does not prioritize or favor any traffic over other traffic, whether for affiliates or in exchange for consideration;
- Does not block or impose rate controls for specific protocols or protocol ports nor restrict interconnection of specific network devices.
Greenlight Networks reserves the right to terminate or temporarily block service to any subscriber without notice should they violate, or we reasonably believe they have violated or are violating, the terms of our Policies, including our Acceptable Use Policy, or if the subscriber is otherwise jeopardizing the integrity of the network.
If you believe any data or content is being blocked, throttled, or otherwise interfered with in any way, please contact us at any of the customer support telephone numbers provided on greenlightnetworks.com or by email at firstname.lastname@example.org.
Internet Service Speeds
Greenlight Networks offers its internet services at a variety of speeds. The availability of some service speeds may depend on the location of facilities in your neighborhood and on your street. Not all service speeds are available in all areas.
The service speeds identified in Greenlight Networks’ marketing materials and other communications with you reflect service capability speeds “up to” the noted speed and are not a speed guarantee. The speed measurement advertised by Greenlight Networks refers to the internet access speed provisioned to a subscriber on a per-line or per-residence basis and not a per-device basis.
Actual speeds will vary and depend on a multitude of factors including, but not limited to:
- The performance of your computer, including its age, processing capability, operating system, the number of applications running simultaneously and the presence of any spyware or viruses;
- The type of connection you are using for a particular device (e.g. ethernet cable or Wi-Fi). For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion;
- The destination of your data requests and traffic on the Internet;
- The congestion or usage levels at the website or destination. If the website or destination you are accessing is being accessed by a large number of visitors, the site or destination may not have sufficient capacity to efficiently or effectively service all of the visitors; and
- Other limitations imposed by the networks, websites, or destinations where your data travels to that are outside of Greenlight Networks’ control.
If you have any questions regarding this Disclosure, please contact us at any of the customer support telephone numbers provided on greenlightnetworks.com or by email at email@example.com.